What is your return policy? Returns & Warranty
We offer a 30-day return policy for unused, unopened items in original packaging. Defective or wrong items can be returned within 7 days for a full refund or replacement. Custom-ordered or programmed components are non-returnable. See our Return Policy for full details.
How do I initiate a return? Returns & Warranty
Log into your account, go to Order History, and click "Request Return" next to the relevant order. Select the items, reason, and preferred resolution (refund/replacement). Our team will approve within 24 hours and provide a return shipping label.
Do products come with a warranty? Returns & Warranty
Yes. All products on NZTECH carry the manufacturer's original warranty (typically 12 months). Defective products under warranty are replaced or refunded at no cost. Contact our support team with your order number to initiate a warranty claim.
How long does a refund take? Returns & Warranty
Once we receive and inspect the returned item, refunds are processed within 3–5 business days. Bank transfers may take an additional 2–3 business days to reflect in your account. JazzCash/EasyPaisa refunds are instant.
Still have questions?
Our support team is available Monday–Saturday, 10 AM – 7 PM (PKT). We typically respond within 2 hours.