Terms & Conditions

1. Acceptance of Terms

By accessing or using the NZTech website (), placing an order, creating an account, or using any services provided by NZTech (hereinafter “NZTech,” “we,” “our,” or “us”), you agree to be bound by these Terms & Conditions (the “Terms”).

If you do not agree to these Terms, you must not access or use our website or services. These Terms constitute a legally binding agreement between you (the “User,” “Customer,” or “you”) and NZTech Electronics Ltd.

By using our services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

2. Definitions

• “Platform” refers to the NZTech website, mobile applications, APIs, and all related services.
• “Products” refers to electronic components, modules, tools, equipment, and any other items available for purchase on the Platform.
• “Vendor” refers to any third-party seller approved to list and sell Products through the NZTech marketplace.
• “Customer” refers to any user who purchases or attempts to purchase Products through the Platform.
• “Content” refers to all text, images, data, software, designs, logos, trademarks, and other materials available on the Platform.
• “Services” refers to all services offered by NZTech, including but not limited to product listing, order processing, payment facilitation, shipping coordination, technical support, and the vendor marketplace.
• “Order” refers to a confirmed purchase of one or more Products through the Platform, subject to acceptance by NZTech or a Vendor.

3. Eligibility & Account Registration

3.1 Eligibility

Our services are available to individuals who are at least 18 years of age (or the age of legal majority in their jurisdiction) and to businesses, educational institutions, and government entities. By placing an order, you represent that you meet these requirements.

3.2 Account Registration

To access certain features, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete registration information.
• Maintain and promptly update your account details to keep them accurate and complete.
• Maintain the security and confidentiality of your login credentials and not share your account with others.
• Accept full responsibility for all activities that occur under your account.
• Notify NZTech immediately of any unauthorised use of your account or any other security breach.

3.3 Account Types

NZTech offers the following account types:

• Customer Accounts: For purchasing Products and accessing order history, wishlists, and technical resources.
• Vendor Accounts: For approved sellers to list and sell Products through the NZTech marketplace, subject to vendor approval and the Vendor Agreement.
• Business Accounts: For organisations requiring bulk purchasing, purchase orders, tax exemptions, and multi-user management.

3.4 Account Suspension

NZTech reserves the right to suspend or terminate your account at any time if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or if your account poses a security risk. You may also close your account at any time by contacting us.

4. Ordering & Acceptance

4.1 Placing Orders

Browsing our website, adding Products to your cart, or submitting a quote request does not constitute acceptance of an order. An Order is formed only when:

• You submit an order through the Platform, and
• NZTech or the relevant Vendor accepts the order, and
• Payment is successfully processed.

4.2 Order Acceptance

We reserve the right to accept or decline any order in whole or in part, at our sole discretion, including but not limited to the following reasons:

• Product unavailability or stock limitations.
• Pricing or description errors on the Platform.
• Suspected fraudulent, unauthorised, or illegal activity.
• Failure to meet creditworthiness or identity verification requirements.
• Quantity limits per order, per account, or per household as imposed by manufacturers or NZTech.
• Restrictions on export, re-export, or trade compliance requirements.

4.3 Order Cancellation

If we cancel an order after payment has been processed, we will issue a full refund to your original payment method within 5–10 business days. We will notify you by email if an order is cancelled.

You may cancel an order before it has been shipped by contacting our support team. Orders that have already been shipped cannot be cancelled and must be handled through our Return Policy.

4.4 Minimum Order Quantities

Some Products may be subject to minimum order quantities (MOQs) set by the manufacturer or Vendor. MOQs are displayed on the Product detail page where applicable.

5. Pricing & Payment

5.1 Pricing

All prices are displayed in Pakistani Rupees (PKR) unless otherwise indicated. Prices are exclusive of applicable taxes, duties, and shipping charges, which are calculated and displayed at checkout.

NZTech strives for accuracy in all pricing; however, errors may occur. We reserve the right to correct any pricing errors at any time without prior notice. If a Product is listed at an incorrect price, we may cancel the Order and refund any payment received.

5.2 Price Changes

Prices for Products are subject to change without notice. Price changes do not affect orders that have already been accepted and confirmed by NZTech.

5.3 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard)
• JazzCash and EasyPaisa mobile wallets
• Bank transfer (direct deposit)
• Cash on Delivery (COD) for eligible orders within Pakistan, subject to a maximum COD amount
• Other payment methods as may be made available from time to time

5.4 Payment Processing

Payment is processed at the time of order submission. By providing payment information, you represent and warrant that you are authorised to use the payment method specified. All payment information is processed through PCI-compliant payment processors and is not stored on NZTech servers.

5.5 Currency Conversion

For international orders or where currency conversion applies, the exchange rate is determined by your payment provider and may include a conversion fee. NZTech is not responsible for currency conversion charges imposed by your bank or payment provider.

5.6 Invoices

A digital invoice is issued for every confirmed Order and is available in your account dashboard. Business customers may request pro-forma invoices for purchase order processing.

6. Shipping & Delivery

6.1 Shipping Policy

Shipping and delivery are governed by our Shipping Policy, which is incorporated by reference into these Terms.

6.2 Risk of Loss

Risk of loss and title for Products pass to you upon delivery of the Products to the carrier. NZTech is not responsible for damage or loss that occurs after delivery to the carrier.

6.3 Delivery Times

Estimated delivery times are provided for convenience only and are not guaranteed. Delays may occur due to carrier issues, customs clearance, force majeure events, or other circumstances beyond our control.

6.4 Inspection

You should inspect your shipment upon receipt. If any Products are damaged or incorrect, you must notify NZTech within 48 hours of delivery to initiate a claim.

7. Returns & Refunds

7.1 Return Policy

Returns and refunds are governed by our Return Policy, which is incorporated by reference into these Terms.

7.2 RMA Requirement

All returns must be pre-authorised by NZTech. Contact our support team to obtain a Return Merchandise Authorisation (RMA) number before returning any Products. Unauthorised returns will be refused and returned to the sender at their expense.

7.3 Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days of our receiving and inspecting the returned Products.

7.4 Non-Returnable Items

The following items may not be eligible for return:

• Custom-configured or made-to-order Products.
• Products that have been installed, used, or modified from their original condition.
• Products without original packaging or documentation.
• Products returned after the specified return window has expired.

8. Warranty

8.1 Product Warranty

Products sold on NZTech are covered by the manufacturer’s warranty, if applicable. Warranty terms vary by manufacturer and product. Please refer to the Product detail page or the manufacturer’s documentation for specific warranty information.

8.2 NZTech Guarantee

In addition to manufacturer warranties, NZTech provides a satisfaction guarantee on all Products. If a Product does not match its description or specification, please contact us within 30 days of delivery for resolution.

8.3 Warranty Exclusions

Warranty coverage does not extend to:

• Damage caused by misuse, abuse, neglect, or improper installation.
• Products that have been modified or repaired by unauthorised personnel.
• Normal wear and tear.
• Damage resulting from power surges, environmental conditions, or force majeure events.

9. Vendor Terms

9.1 Vendor Eligibility

The NZTech marketplace allows approved Vendors to list and sell Products. All Vendors must complete a verification process, including KYC (Know Your Customer) documentation, before their Products become visible to Customers.

9.2 Vendor Responsibilities

By listing Products on NZTech, Vendors agree to:

• List only authentic, genuine Products that match the descriptions and specifications provided.
• Maintain accurate stock quantities and update listings promptly.
• Fulfil confirmed Orders within the stated handling time.
• Comply with all applicable local and international laws, including export controls, trade compliance, and consumer protection regulations.
• Respond to Customer enquiries and support requests in a timely manner.
• Process returns and warranty claims in accordance with NZTech policies.

9.3 Commission & Fees

NZTech charges a commission on Vendor sales as specified in the Vendor Agreement. Commission rates may vary by product category and Vendor tier. A detailed breakdown is available in the Vendor dashboard.

9.4 Vendor Approval & Suspension

NZTech reserves the right to approve, reject, or suspend any Vendor account at its sole discretion. Products listed by a Vendor are subject to NZTech approval before becoming visible on the Platform. NZTech may disable or remove Products that violate these Terms or platform policies.

9.5 Product Approval

All Products listed by Vendors must be approved by NZTech before they become visible to Customers. Products remain hidden from public view until approved. NZTech may reject Products that do not meet quality standards, contain inaccurate descriptions, or violate any policies.

10. Intellectual Property

10.1 NZTech Content

All Content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the overall design and arrangement of the site, is the property of NZTech or its licensors and is protected by Pakistan and international copyright, trademark, and other intellectual property laws.

10.2 Limited Licence

NZTech grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal or internal business purposes, subject to these Terms. This licence does not include any right to:

• Reproduce, distribute, publicly display, or publicly perform any Content.
• Modify, adapt, or create derivative works from any Content.
• Use data mining, robots, or similar data gathering and extraction tools.
• Frame or use framing techniques to enclose any Content without NZTech’s express written consent.

10.3 Trademarks

“NZTech” and the NZTech logo are registered trademarks of NZTech Electronics Ltd. You may not use, display, or reproduce these trademarks without prior written permission.

10.4 Vendor Content

Vendors retain ownership of the content they upload to the Platform (product descriptions, images, etc.) but grant NZTech a worldwide, non-exclusive, royalty-free licence to use, display, reproduce, and distribute that content in connection with operating the Platform.

11. Prohibited Uses

You agree not to use the Platform for any purpose that is unlawful or prohibited by these Terms. Prohibited uses include, but are not limited to:

• Purchasing Products for resale without prior written authorisation from NZTech.
• Using automated systems (bots, scrapers) to access or collect data from the Platform without express written permission.
• Uploading malicious code, viruses, or any other harmful technology.
• Attempting to gain unauthorised access to any part of the Platform, other accounts, or connected systems.
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
• Interfering with or disrupting the integrity or performance of the Platform.
• Reverse engineering, decompiling, or disassembling any software or technology underlying the Platform.
• Circumventing any technical measures or security controls implemented by NZTech.
• Using the Platform in any manner that could damage, disable, overburden, or impair the Platform or interfere with any other party’s use of the Platform.

Violation of these prohibited use provisions may result in immediate suspension or termination of your account and may be reported to relevant authorities.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• In no event shall NZTech, its directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from or in connection with your use of the Platform or the purchase or use of any Products, regardless of the theory of liability (contract, tort, strict liability, or otherwise).
• NZTech’s total aggregate liability for any and all claims arising under or in connection with these Terms shall not exceed the total amount paid by you to NZTech for the specific Product(s) giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim.
• The limitations in this section apply even if NZTech has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you. In such cases, NZTech’s liability will be limited to the fullest extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless NZTech, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

• Your use of the Platform or Services.
• Your violation of these Terms.
• Your violation of any applicable law, regulation, or third-party rights.
• Any content you submit, upload, or transmit through the Platform.
• Your negligence or wilful misconduct.

14. Force Majeure

NZTech shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond NZTech’s reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, civil unrest, pandemics, epidemics, government actions, power failures, internet disruptions, strikes, or other labour disputes.

15. Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, store, and disclose your personal information. By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy.

We encourage you to read our Privacy Policy in full to understand your rights and our practices regarding your personal data.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be resolved exclusively in the competent courts of Rawalpindi, Pakistan. You irrevocably consent to the jurisdiction and venue of such courts.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or any transactions conducted through the Platform.

17. Modifications to These Terms

NZTech reserves the right to modify, amend, or update these Terms at any time at its sole discretion. When changes are made, we will update the “Revision” date at the top of this page and post the updated Terms on the Platform.

Your continued use of the Platform after the posting of any changes constitutes your binding acceptance of the modified Terms. We encourage you to review these Terms periodically.

For material changes, we will make reasonable efforts to notify you by email or by posting a prominent notice on our website prior to the change becoming effective.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.